Refund policy

Official Shopify Return and Refund Policy for HaloUniforms.com

Return and Refund Policy

Last Updated: April 9, 2025

At Halo Uniforms, we are committed to providing high-quality, safety-focused products to protect what matters most—your children. We stand behind the quality of our soft armor backpack plates and future uniform products, and we want you to feel confident in your purchase. If something isn’t right, we’re here to help. Please review our return and refund policy below for details on how we handle returns, replacements, and warranties.

1. Returns for Defective or Incorrect Items

We stand by the quality of our products. Returns are accepted for quality issues only, including:

  • A defect in materials or workmanship (e.g., a rip, tear, or manufacturing flaw).
  • An incorrect item shipped (e.g., you ordered a Compact backpack plate but received a 11-12” Chromebook plate).

Conditions for Returns:

  • Returns must be initiated within 14 days of delivery.
  • The item must be unused and in its original condition, with all tags, packaging, and accessories included.
  • For safety reasons, we cannot accept returns on used or worn products, including soft armor, as this may compromise its protective capabilities.
  • We do not accept returns for change of mind, sizing issues, or custom orders, as our products are designed to meet specific safety standards and compatibility requirements (e.g., laptop sizes for backpack plates).

How to Initiate a Return:

  1. Contact us at support@halouniforms.com within 14 days of delivery.
  2. Provide your order number and photos of the issue (e.g., defect or incorrect item).
  3. Our team will review your request and, if approved, provide a prepaid return shipping label.
  4. Once we receive and inspect the returned item, we’ll send a no-questions-asked replacement for defective items at no additional cost to you.

Shipping Costs:

  • Replacements ship free of charge.
  • Original shipping costs are non-refunded.
2. Refunds

We do not offer refunds for change of mind, sizing issues, or custom orders due to the specialized nature of our safety products. However, if a replacement is not available for a defective or incorrect item, we will issue a full refund to your original payment method.

Refund Process:

  1. If a replacement is not available, we’ll notify you via email.
  2. Refunds will be processed within 5-7 business days of receiving and inspecting the returned item.
  3. Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account.

Non-Refundable Items:

  • Used or worn products, including soft armor, for safety reasons.
  • Products returned after the 14-day window.
  • Items damaged due to misuse, improper care, or normal wear and tear.
3. Warranty (Our Quality Promise)

We stand behind the durability and performance of our products with the following warranties:

  • Soft Armor Products (e.g., Backpack Plates):
    • Backed by a 5-year warranty on ballistic performance, ensuring protection against manufacturing defects.
    • If your soft armor product fails to meet NIJ IIIA standards due to a manufacturing defect within 5 years, we’ll replace it at no cost.
  • Uniforms (Coming Soon):
    • Backed by a 1-year warranty against defects in materials or workmanship.
    • If a uniform fails due to a defect within 1 year, we’ll replace it at no cost.

How to File a Warranty Claim:

  1. Contact us at support@halouniforms.com with your order number and proof of purchase (e.g., order confirmation email).
  2. Provide photos of the issue (e.g., defect in the product).
  3. Our team will review your claim and, if approved, provide a prepaid return shipping label.
  4. Once we receive and inspect the item, we’ll send a replacement at no cost to you.

Warranty Exclusions:

  • Damage due to misuse, improper care, or normal wear and tear.
  • Products used beyond their intended purpose (e.g., soft armor exposed to extreme conditions not specified in our usage guidelines).
  • Alterations or modifications made to the product.
4. Damaged or Lost Shipments
  • Damaged During Shipping:
    • If your order arrives damaged, contact us at support@halouniforms.com within 48 hours of delivery with your order number and photos of the damage.
    • We’ll arrange a replacement at no cost to you.
  • Lost Shipments:
    • If your order is lost in transit, contact us at support@halouniforms.com with your order number.
    • We’ll work with the carrier to locate your package. If it cannot be found, we’ll send a replacement at no cost.
5. Contact Us

If you have any questions about our return and refund policy or need assistance with a return or warranty claim, we’re here to help.

  • Email: support@halouniforms.com
  • Response Time: We’ll respond within 1-2 business days.
  • Support Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.

We wish no parent ever had to worry about violence at school. Until that becomes a reality, Halo Uniforms remains committed to offering the safest, most innovative, and most reliable products to protect children and support families.